After a completed job, a customer's account of the experience can help the next prospect understand how your business works. The practical challenge is collecting that feedback, knowing what you have permission to share and keeping it available for the right service page. Senja is a candidate for managing that process.
This guide is based on official documentation. We have not personally used Senja. Our affiliate application is pending; this guide currently uses ordinary source links and earns no Senja commission.
What Senja does Senja provides collection forms for text and video testimonials and widgets for displaying them on a website. Its free plan currently covers up to 15 testimonials. The pricing page says testimonials above that limit are hidden until you upgrade. Check current limits, branding and export options before deciding that a paid plan is necessary.
Choose a useful question Ask about the customer's actual experience after the work is complete. A useful request might ask what job they needed, what was clear about communication and what they would tell someone considering the same service. These are suggested questions, not a script for dictating a positive answer.
Avoid requests that reveal a customer's address, security arrangements or other private job details. Let the customer decide whether to provide text or video and how their identity may appear. Keep a record of their permission for the use you intend.
Organize feedback by service A reader considering a repair wants context relevant to that repair. When reviewing submissions, note the service type and the specific part of the experience described. Preserve the customer's meaning. Do not invent testimonials, add unsupported results or change critical feedback into praise.
Start with a small, clearly explained collection form. Before sending it to customers, complete a test using your own details and label it as a test. Confirm the permission language and submission flow. Remove test content before displaying a public widget.
Test the display before sharing it Evaluate the widget on a phone as well as a larger screen. Check that text remains readable, video controls work and the widget does not push the main contact or quote button out of reach. If you embed third-party content, review the provider's privacy behavior and keep your own privacy information accurate.
Place the feedback beside relevant service information. Testimonials can add context, but they do not replace a clear explanation of what you offer, where you work and how to request a quote. Do not claim that adding a widget guarantees additional inquiries or sales.
Decide whether to pay Start by testing collection, permission handling and display with the free allowance. Identify the specific limit that blocks your intended use before upgrading. Check the current price and the features you actually need, including branding and export quality. Keep copies of feedback you are permitted to retain so the workflow does not depend on a single display tool.
Senja handles the testimonial stage. It does not replace the process for following up an estimate. Use our estimate follow-up guide to manage open quotes and the trial checklist to evaluate any new software before moving real customer information.
Sources checked
Vendor information checked 2026-10-14. Confirm current features and checkout terms before purchasing.
Turn the reading into a decision.
Use the selector, cost calculator and trial checklist to evaluate your own workflow.